Frequently Asked Questions
If you cannot find help here, please contact us


What happened to the user login?
It has been determined that the user login was not widely utilized and added unnecessary confusion to the user experience. Please note that a login has never been required to process a membership dues payment or to make a gift.

What online giving options do I have available?
You can:
• Make an online gift or pledge
• Make a payment on an existing pledge
• Join or Renew an Alumni Association membership


What is a matching gift?
Many companies offer to match an employee's gift in whole or in part, increasing the value of your gift. Click here to find out more information and to see if your employer offers a matching gift program!

How do I make a payment on an existing pledge?

Click here to search for an existing pledge based on your zip code, first name, last name, and the month and year the pledge was established.

If you have a question, you can contact the Gift Accounting office at 706-542-8164 or by email at gifts@uga.edu.

What other ways I can make a gift?
You can give to UGA by mail, phone, payroll deduction. Click here for more info.

What are the benefits of Alumni Association membership?
Alumni Association members enjoy tours, special discounts, and services, along with many other benefits. Find out more by clicking here.

What is an appeal code?
Appeal Codes or "mailcodes," as they are sometimes known, are essential elements for direct mail campaign materials. These references indicate the exact solicitation producing the gift and are used to measure a campaign's performance. Information like this gives the UGA's Development office important feedback on how best to reach our donors.

How can I update my contact information?
You can update your information in UGA's master database by filling out the form located here.

What credit cards are accepted?
American Express, Discover, Master Card and Visa are all accepted.

Can I make a gift using an electronic check?
Yes, with the secure EFT option you can make a payment from a checking account.

What if there is an error with my credit card information or the amount of my gift?
If you make a mistake when entering your credit card information, you will receive a message asking you to correct the error. You will be shown a record of the transaction when it is complete. Please check it carefully.

If you have a question, you can contact the Gift Accounting office at 706-542-8164 or by email at gifts@uga.edu.

What should I do if I experienced an error when using the Online Giving Website.
Please send information about the error to askit@uga.edu, along with your contact information. To help us identify the problem quickly, please send any error message, a link or URL of the page you encountered the error on, and the general circumstances surrounding the error. We will contact you as soon as possible regarding your issue.

Do I need to have cookies turned on to use the site?
Yes. For more information on how to turn cookies on you can use this help page. Contact askit@uga.edu for any technical questions.

Do I need JavaScript turned on to use this site?
Yes. Contact askit@uga.edu for any technical questions.

Is this website secure?
Our site has security measures in place to protect against the loss, misuse or alteration of your information. Our secure server software (SSL) is among the best software available today for secure Internet commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it is not intercepted as it travels over the Internet. Contact askit@uga.edu for any technical questions.

How will you safeguard my personal information?
We are concerned about your privacy and security. We do not provide any personally identifiable information about you to any third parties without your consent, unless those third parties have agreed to our confidentiality provisions and only use the information to help us operate the site, or we are required by law to disclose such information. Contact askit@uga.edu for any technical questions.



gifts@uga.edu | (888)268-5442 | (706)542-8188

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